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Contract Terminated- Dum dee dum dum.

My heartfelt thanks for the prayers that have been lifted up on my behalf.

I have been on my knees thanking my awesome Lord for His divine intervention. I rec’d an email yesterday evening from the manager of the debt counseling agency stating that my email had been rec’d and that he would call me in the morning after having researched my account. The email stated that the matter would be resolved.
I rec’d a phone call from him this morning. To make a long and convoluted story short- my counselor at the agency (who I had all my interactions with) never followed through on the paperwork for stop payment, even after all the emails and phone calls and the email I had from her of assurance that a permanent stop payment had been put in place after the fiasco before this fiasco.
The manager apologized and asked me a few questions. He also stated that he had rec’d the documents from my counselor stating I wanted to terminate my contract and he had already put the paperwork in place to make that happen. He would be refunding me my money minus the early termination fee of $300. I was not happy about this as they had tacked on this month’s fees already when I had requested the termination at the end of last month but the Lord held my tongue as the man asked more questions. During the course of this interesting conversation he became very surprised at how a couple of matters were handled—especially when I informed him that I had saved a couple of key phone messages for proof.
And so it ended up that he stated the following, “I will wave your termination fee. The money doesn’t make a big difference to us but it does to you. I am very sorry that this mismanagement has lost us a client. I have read your emails and am using them as feedback. Due to what has transpired with you I have now made it a policy that all emails sent into [debt agency] will be copied to me. This won’t happen again.”
My thoughts: Well, it at least won’t be happening with me!
And so I have finally been able to terminate my contract with this deplorable company. Of course I will feel even better once I verify the funds are back in my account but I am feeling quite vindicated today.
I know God made a way for me today.
I continue to pray that He will make a way with the last and final debt to be settled and we will be done.
Thank you Lord.
Thank you Lord.
THANK YOU LORD!

Untitled Comment

2:40 PM, 2008-Jul-16 .. Posted by gabbie427

Wonderful!!! And I am glad after talking to the management, they have decided NOT to charge you for the $300 termination fee!! God is definately doing some wonders here.

God's Blessings,
Amy Jo

Untitled Comment

3:27 PM, 2008-Jul-16 .. Posted by mequit73

I've been reading this blog regarding your troubles with this agency. I had a friend who had a very similar experience. I just think it's such a crime to take advantage of the people that they claim to want to help. I am so grateful you were able to get out of your contract and be on your way.

Untitled Comment

3:33 PM, 2008-Jul-16 .. Posted by Isabella

I am so happy for your family. It would have been worth the 300 dollars to get rid of those people. Thank God that you will get all your money back. Now you know how to handle all the credit people. Low ball the number to pay them back and see what happens. The worst they can say is No. God Bless. I

Thankful...

3:50 PM, 2008-Jul-16 .. Posted by wstoller

I'm not thankful you had to go through this - but thankful you were able to terminate. You have been in our prayers!!

ws